Hitbox Welding Equipment Warranty Policy
1. Warranty Period
- Standard Warranty: Hitbox welding equipment comes with a 1-year standard warranty from the date of purchase.
- Extended Warranty: Customers can choose to purchase an extended warranty of 1, 2, or 3 years. The extended warranty becomes effective after the standard warranty period ends, providing additional coverage for repair costs during the extended period.
2. Warranty Coverage
- During the warranty period, if the equipment experiences a failure due to material or craftsmanship defects, Hitbox will provide free repair or replacement of defective parts.
- Warranty service covers major components of the welding machine, such as the electrical system and welding control modules, but does not cover damage caused by human error, misuse, or natural disasters.
3. Exclusions from Warranty
- Failures caused by improper operation or failure to follow the product manual.
- External damage, including but not limited to drops, impacts, or exposure to water.
- Equipment purchased through unauthorized channels.
- Replacement of consumables (such as welding electrodes, welding rods, etc.) is not covered under warranty.
- Repair services after the warranty period will incur charges.
4. Extended Warranty Service
- The extended warranty service applies to customers who have purchased an extended warranty. The extended warranty period starts immediately after the original warranty expires.
- Customers can choose from 1, 2, or 3 years of extended warranty, which provides the same service coverage as the standard warranty period.
5. Warranty Claim Process
- Contact Customer Service: If a customer experiences a malfunction, they should contact Hitbox customer service, providing purchase details, a description of the issue, and pictures of the equipment.
- Fault Confirmation: Hitbox customer service will confirm the fault. If it is determined to be covered by the warranty, the customer will be provided with repair or replacement services.
- Repair Arrangement: Depending on the situation, Hitbox may arrange for equipment return, part replacement, or full unit replacement.
Hitbox Welding Equipment Return Policy
1. Return Conditions
- Customers can return the equipment within 30 days from the date of receipt, provided the equipment is in its original packaging and has not been used. The product and its accessories must be in perfect condition.
- A proof of purchase (such as order number or invoice) is required for the return, and a refund will be processed accordingly.
2. Conditions for Non-Returnable Items
- Equipment returned after the 30-day return period.
- Equipment that has been used (including any damage, wear, or usage marks).
- Unauthorized returns or products purchased through non-official channels.
3. Return Process
- Customers must contact Hitbox customer service, providing a return request along with relevant order information.
- Once the return is confirmed, the customer will receive the return address and instructions.
- The customer is responsible for return shipping costs, and the equipment must be returned with shipping insurance.
- Once the returned equipment is received and inspected, Hitbox will process a refund or replacement.
4. Refund Processing
- Refunds will be issued via the original payment method. The processing time for refunds is 7-10 business days after the equipment is received and confirmed.
Other Important Notes
- Shipping Damage: If the equipment is damaged during shipping, the customer must contact Hitbox customer service within 48 hours of receipt, providing damage photos and filing a claim with the shipping company.
- Product Manual: Customers should carefully read the product manual before use to ensure proper installation and operation of the equipment.
These warranty and return policies are designed to ensure the best possible user experience. If you have any questions or concerns, feel free to contact our customer service team at any time.
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